Frequently Asked Questions
Here are some of the commonly asked questions we get in about our service and calling 999.
999 Call Handling
Calling 999 for an ambulance, what happens during the call, how decisions are made and reasons for delays or alternative responses.
999 Emergency Response
Including non-transport decisions, paperwork requirements, who can assist you and what you can bring in an emergency.
Driving
Concerns about ambulance parking, siren usage, vehicle types, responding to ambulances while driving, and consistent parking spots.
Patient Transport Service
Patient transport delays, items to bring to an appointment and whether companions are allowed.
Other
How can I retrieve lost items from an ambulance, thank the staff and confirm if my guide dog can accompany me.
