Frequently Asked Questions

Here are some of the commonly asked questions we get in about our service and calling 999.

999 Call Handling

Here are some questions and answers related to 999 call handling.

When should I call 999?
What happens when you call 999 for an ambulance?
When I called 999 why was I asked so many questions?
Who makes the decision to send an ambulance?
My GP said I needed to go to hospital in an ambulance - when should this arrive?
Why did it take so long for the ambulance to arrive?
Why did they ask to speak with the patient when they were feeling so unwell?
Why didn't they send an ambulance?
Why wasn't I told there was going to be a delay?
Will arriving in an ambulance mean I get treated more quickly in hospital?

Here are some questions and answers related to 999 emergency response.

Here are some questions and answers related to driving.

An ambulance has blocked my car in - what can I do?
I've seen an ambulance parked on double yellow lines - is this allowed?
What should I do when I am driving and see an ambulance approaching me with lights and sirens on?
When are ambulances allowed to use their sirens?
Why are the engines running in your vehicles when they are stood still?
Why do you have different vehicles - why aren't they all ambulances?
Why is there always an ambulance vehicle parked in the same spot?

Here are some questions and answers related to patient transport service.

Here are some questions and answers related to other queries.