Patient transport service
If you or a family member are frail or need specialist assistance to and from appointments, we can help.
We provide non-emergency patient transport services in Bedfordshire, Hertfordshire and parts of Essex.
Our patient transport service (PTS) ensures we’re able to give people fair access to vital health services. We make about 500,000 journeys every year to hospitals, treatment centres and other similar facilities.
We offer transport by both ambulance and car. Our ambulance car service is used by patients whose conditions allow them to sit upright while travelling.
Our cars are specially equipped to support patients and are driven by our dedicated volunteers.
We pride ourselves on providing a safe and flexible service for all our patients. By choosing our non-emergency patient transport services, you can expect:
- a listening and responsive service
- a timely, comfortable journey that is suited to your needs
- professional care, delivered with dignity and empathy
- to travel in a well-equipped vehicle with the latest technology.
We try to ensure that journeys are no longer than they need to be. However sometimes travel conditions, distance and accommodating other patients can affect the daily running of the service.
Contact our team to find out if you or your family member is eligible for patient transport.
Make sure to answer their questions as accurately as possible. This will help them to decide whether you’re eligible.
Call us:
North East Essex: 0300 0134995
West Essex: 0300 1232295
Bedfordshire & Hertfordshire: 0345 6051208
When making a booking you’ll be asked to provide:
- your NHS number (this is often on your appointment letter)
- your address or where you’d like to be picked up from
- the address of where you need to be dropped off.
Let us know if you have any specific requirements when you make your booking. This will help us to provide the best form of transport for your needs.
You’ll be given a unique booking reference number. Keep note of it in case you need to contact us again.
We’ll be in contact throughout to share information about your booking, including reminders and updates.
If your appointment is cancelled or changed, let us know as soon as possible.
We’re always looking for ways to improve our service. If you’ve used our patient transport service recently, we’d love to hear from you.
By telling us about your experience using our service, we’ll be able to better meet the needs and expectations of our patients in the future.
Complete our patient transport service patient experience survey.
