Other

I've lost something which I may have left on the ambulance, how can I find it?

We receive several enquiries regarding lost personal items that are subsequently found. In the first instance, please could you check all your pockets and bags for your missing items.

If you travelled by ambulance, any items you have with you will be handed over to the staff at the receiving unit. We would recommend checking with the hospital department you attended to confirm whether they have your items.

If you have a lost property enquiry for EEAST, please contact the Patient Experience Team.

By phone: 01234 243320

By email: feedback@eastamb.nhs.uk

Online: Lost property web form

How can I thank ambulance staff?

If you were pleased with the service that you received from the East of England Ambulance Service, you can submit a compliment by contacting the Patient Experience Team.

The Patient Experience Team can be contacted:

By phone: 01234 243320

By email: feedback@eastamb.nhs.uk

Online: Tell us what you think web form

Can my guide dog travel with me on an ambulance?

In any emergency situation the patient will always come first. If you have a guide or assistance dog a decision on whether they can travel with you will be made on a case by case scenario. Please be assured that ambulance staff will do all they can to ensure the safety of your assistance dog while they provide you with treatment.