About us
We provide accident and emergency services for people in need of urgent medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We make sure patients with serious or life-threatening injuries and illnesses get the care they need 24 hours a day, 365 days a year.
As well as providing life-saving care in an emergency, we also offer patient transport and transfer services in some areas of the east of England. This helps patients get to and from appointments in hospitals, treatment centres and other similar facilities.
We are one of 10 independent NHS ambulance services that operate in the UK. We support patients across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
The area is made up of:
- around 6.3 million people
- 7,500 square miles
- 6 Integrated Care Systems (ICSs).
In 2023/24 the Trust:
- received 1,384,547 emergency 999 calls
- helped around 10% of callers through our Clinical Assessment Service
- made 479,375 non-emergency patient transport service (PTS) journeys
- took more than 850,000 calls in our commercial contact centre (CallEEAST).
Our income for 2023/24 was £442.9 million.
We follow a triaging system to ensure patients get the right type of care as quickly as possible. Find out more about what happens when you call 999.
The East of England Ambulance Service is made up of over 5,000 members of staff and over 1,000 volunteers.
We have three ambulance operations centres (AOCs) located in Bedford, Chelmsford and Norwich.
Our fleet is made up of*:
- 498 frontline vehicles (with the intention to grow to 525 by October 2024)
- 73 rapid response vehicles
- 194 non-emergency ambulances (patient transport service) vehicles
- 51 hazardous area response team (HART), major incidents and resilience vehicles.
*Figures accurate as of May 2024.
