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Learning from patient experiences

We know that patient experience is a vital part of our commitment to learn and improve on the quality of service provided to our patients and the public.

As part of the patient feedback process, actions are developed based on any investigation outcomes and learning is shared across the organisation so that learning can take place.

There are a number of case studies within this site to demonstrate what you said about our service and what we did to learn and improve.

Read our 'You said, We Did' case studies here, from the Quality Account 2023-2024 report

You said, we did

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