Patient Surveys
If you have been a patient of ours recently, we are keen to receive your feedback about the quality of service you received from us to ensure that we meet the needs and expectations of our patients.
Your feedback will be used to assist the development of our staff and to improve the services provided by the East of England Ambulance Service NHS Trust.
Please complete this survey if you have contacted our 999 service.
We would like you to think about your recent contact with our Patient Transport Service.
Overall, how was your experience of our service?
We would like to give everyone who has used the Patient Transport Service the opportunity to provide feedback about their overall experience.
Please complete this survey if you are a patient who has recently used our patient transport service for non-emergency journeys such as hospital appointments.
The above video shows how to navigate and complete our patient surveys. Note: the video was filmed on the previous EEAST website. The navigation is the same, but the appearances of some pages may differ.
The Friends and Family Test is a quick and anonymous way to give your views after receiving care or treatment across the whole NHS. It supports the key principle that people who use NHS services should have the opportunity to provide feedback on their experiences. That feedback is then used to improve services for our patients.
