Patient Surveys
If you have recently been in contact with EEAST, we are keen to receive your feedback about the quality of service you received. Your feedback is valuable to help us to understand what we have done well and where we can improve to meet the needs and expectations of our patients.
Emergency Services
Please complete this survey if you have contacted our 999 emergency service.
Mental Health
Please complete this survey if you have contacted our 999 service whilst experiencing a mental health crisis.
Maternity
Please complete this survey if you have contacted our 999 service in relation to a maternity related health emergency.
Patient Transport Services
Please complete this survey if you are a patient who has recently used our patient transport service for non-emergency journeys such as hospital appointments.
The above video shows how to navigate and complete our patient surveys. Note: the video was filmed on the previous EEAST website. The navigation is the same, but the appearances of some pages may differ.
The Friends and Family Test is a quick and anonymous way to provide your views after receiving care or treatment across the NHS. It supports the key principle that people who use NHS services should have the opportunity to provide feedback on their experiences. That feedback is then used to improve the services for our patients.
At EEAST, we would like to give everyone who has used the Patient Transport Service the opportunity to provide feedback about their overall experience.
Patient transport service friends and family test survey: Please complete the Friends and Family Test survey if you have recently used our patient transport service for a non-emergency journey.
