Organisational Performance Improvement Plan (OPIP) - September 2024

Meeting: Trust Board – Public Meeting

Date: 11 September 2024

Report Title: CEO Report

Agenda Item: PUB24/9/2.2

Author: Claire Creek, Senior Executive Support Manager

Lead Director: Melissa Dowdeswell, Chief of Clinical Operations

Purpose: Information noting

Assurance: Reasonable

Link to CQC domain:

• Caring
• Responsive
• Effective
• Well Led
• Safe

Link to Strategic Objective:

• Provide outstanding quality of care and performance

Link to Strategic Risk:

• SR1a: If we do not ensure our people are safe and their wellbeing prioritised, there is a risk that we will be unable to attract, retain and keep all our people safe and well
• SR2: Failure to achieve continuous quality improvements and high-quality care delivery
• SR3: If we do not ensure we have the ability to plan, influence and deliver across our systems to secure change, we will not be able to meet the needs of our public andcommunities
• SR5: If we do not clearly define our strategic plans, we will not have the agility to deliver the suite of improvements needed

Equality Impact Assessment: No negative impact identified

Previously considered by: Directorate review of performance data occurs in the Operational Strategic Delivery Group (OSDG), Organisational Performance Improvement Plan Review Meeting, Tactical Delivery Group (TDG), ELT, and the Oversight and Support Meeting (OSM).

Recommendation: The Board is asked to note the presentation.

Purpose: The purpose of this presentation is to share with the Board the actions currently being progressed through the Organisational Performance Improvement Plan (OPIP).

Executive Summary:

Further information for Board members is available via the Board Integrated Performance Report (IPR) and the OPIP Dashboard, included within the document library.

Introduction / Background:

C2 improvement remains our largest area of risk, and as such is a key priority, both nationally and for EEAST. The Operational Performance Improvement Plan (OPIP) has been developed for 2024/25 with a key focus on C2 improvement, and based on four priority areas, informed by Connected Planning:

• Job Cycle Time
• Vehicle availability
• Hear & Treat
• Productive Patient Facing Staff Hours (PFSH)

Other areas of focus include response times, staffing capacity and handover, sickness, out of Service times, and hours lost to handover delays. In addition to the ongoing OPIP plans, EEAST have also engaged with AACE for a full review of OPIP (commenced 22 August) and are running an internal information summit on 04 September.

Key Issues / Risks:

• Continuation of hospital handover delays and cohorting demand; higher than the agreed 2,000 hours maximum limit. Challenges in visibility with wider productivity metrics, including job cycle time. Call handler and dispatch capacity within EOC. Out-turned C2 performance remaining higher than 30-minutes.

Options:

N/A