Our community first responders are volunteers who are trained by us to attend certain types of emergency calls. They respond to potentially life threatening emergencies in the areas they live or work. They’re often first on the scene and administer life-saving care in the vital minutes before the ambulance crew arrives.

Our volunteer car drivers are volunteers who live and work in the local community. They give up their time to assist our non-emergency Patient Transport Service. They support us by transporting patients to and from:

• hospital appointments
• treatment centres
• health facilities

They play an essential role in providing compassionate and flexible patient care. Volunteer car drivers are the face of the service and ensure that patients reach their destinations safely and comfortably.

Our community engagement group (CEG) are an independent group of volunteers from around the region. They help us identify ways of improving services and support us with a range of activities. We call them ‘our critical friends’. This means that they help us to improve our services and provide better patient care.