Frequently Asked Questions
Here are some commonly asked questions along with their respective answers.
999 Call Handling
Here are some questions and answers related to 999 call handling.
- When should I call 999?
- What happens when you call 999 for an ambulance?
- When I called 999 why was I asked so many questions?
- Who makes the decision to send an ambulance?
- My GP said I needed to go to hospital in an ambulance - when should this arrive?
- Why did it take so long for the ambulance to arrive?
- Why did they ask to speak with the patient when they were feeling so unwell?
- Why didn't they send an ambulance?
- Why wasn't I told there was going to be a delay?
- Will arriving in an ambulance mean I get treated more quickly in hospital?
999 Emergency Response
Here are some questions and answers related to 999 emergency response.
- An ambulance crew came to see me, but didn't take me to hospital. Why not?
- Why do ambulance staff have to spend time on paperwork?
- Who can travel with me in an emergency ambulance?
- What can I take with me in the ambulance?
Driving
Here are some questions and answers related to driving.
- An ambulance has blocked my car in - what can I do?
- I've seen an ambulance parked on double yellow lines - is this allowed?
- What should I do when I am driving and see an ambulance approaching me with lights and sirens on?
- When are ambulances allowed to use their sirens?
- Why are the engines running in your vehicles when they are stood still?
- Why do you have different vehicles - why aren't they all ambulances?
- Why is there always an ambulance vehicle parked in the same spot?
Patient Transport Service
Here are some questions and answers related to patient transport service.
- Why was my patient transport late?
- Should I take anything with me to my appointment?
- Can I have someone travel with me on patient transport?
Other
Here are some questions and answers related to other queries.
- I've lost something which I may have left on the ambulance, how can I find it?
- How can I thank ambulance staff?
- Can my guide dog travel with me on an ambulance?