About us
We provide accident and emergency services for people in need of urgent medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We make sure patients with serious or life-threatening injuries and illnesses get the care they need 24 hours a day, 365 days a year.
As well as providing life-saving care in an emergency, we also offer patient transport and transfer services in some areas of the east of England. This helps patients get to and from appointments in hospitals, treatment centres and other similar facilities.
We are one of 10 independent NHS ambulance services that operate in the UK. We support patients across Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
The area is made up of:
- around 6.3 million people
- 7,500 square miles
- 3 Integrated Care Systems (ICSs).
In 2025/26 the Trust:
- received 1.48 million emergency 999 calls
- helped around 16.22% of callers through our Clinical Assessment Service (Hear and Treat)
- made 318,577 non-emergency patient transport service (PTS) journeys
Our income for 2025/26 was £523.8 million.
We follow a triaging system to ensure patients get the right type of care as quickly as possible. Find out more about what happens when you call 999.
The East of England Ambulance Service is made up of over 6,000 members of staff and approxinately 1,500 volunteers.
We have three ambulance operations centres (AOCs) located in Bedford, Chelmsford and Norwich.
Our fleet of vehicles includes:
- 500+ ambulances and other front-line vehicles
- 73 rapid response vehicles
- 130 non-emergency (patient transport service) ambulances
- 51 hazardous area response team (HART), major incidents and resilience vehicles.
- Figures accurate as of August 2026.
